Refunds & Returns

1. The Short Version

Orders are delivered in 10–15 business days. If something arrives damaged, defective, or wrong, we'll make it right — replacement or refund. Change-of-mind returns are accepted within 3 days on unopened items, as store credit. Sessions can be rescheduled or cancelled with notice. Digital courses, once accessed, are generally non-refundable. The details are below.

2. Physical Products (Shop)

This covers singing bowls, gongs, chimes, tuning forks, tongue drums, crystals, and similar items bought through the Shop.

Order & delivery timeframes

• Please allow 10–15 business days for delivery across India. You'll receive tracking details by email/WhatsApp once your order ships.

Damaged, defective, or incorrect items

• Contact us within 7 days of delivery at alignalight.manisha@gmail.com with your order reference and clear photos of the item and packaging.
• Once verified, we'll offer a free replacement or a full refund, including any return shipping we ask you to pay upfront.

Change-of-mind returns

• Accepted within 3 days of delivery, for unopened items in original, undamaged packaging only.
• Return shipping for change-of-mind returns is the customer's responsibility.
• Once we receive and inspect the item, we'll issue store credit for the product price (original shipping is non-refundable). We don't offer cash refunds for change-of-mind returns.

What can't be returned for change of mind

• Items that have been opened, used, played, or show wear.
• Items missing original packaging or damaged after delivery.
• Requests made after the 3-day window.
• Minor natural variation in handcrafted or natural-material items (wood grain, metal tone, crystal shape/colour) is expected and is not considered a defect.

3. Sessions (Coaching, Sound Healing, Corporate)

• A booking becomes confirmed once we agree a specific date and time with you.
• You may reschedule or cancel a confirmed session with at least 24 hours' notice for a full credit or refund of any prepaid fee.
• Cancellations with less than 24 hours' notice, or no-shows, may forfeit the session fee at our discretion.
• If we ever need to cancel or reschedule on our side, you'll be offered a new time or a full refund.

4. Digital Courses

• Because course content is delivered digitally and can be accessed immediately, purchases are generally non-refundable once you have accessed the material.
• If you bought a course but have not yet accessed any lessons, contact us within 7 days and we'll consider a refund.
• If you experience a genuine technical problem that prevents access and we can't resolve it, we'll refund you.

5. How Refunds Are Issued

• Approved refunds are returned to your original payment method through Razorpay.
• Please allow 7–10 business days for the amount to appear, depending on your bank or card provider.
• We'll email you once a refund has been processed on our end.

6. How to Start a Return or Refund

Email alignalight.manisha@gmail.com or message us on WhatsApp (+91 87968 20300) with:

• Your order reference (e.g. AA-XXXXXX) or booking details.
• What you'd like — replacement, return, reschedule, or refund.
• For damaged/defective items: clear photos.

We aim to respond within 2–3 business days.

7. Contact

• Email: alignalight.manisha@gmail.com
• Phone / WhatsApp: +91 87968 20300